What I'm Reading

South Korea Beckons: Global Awareness and Cultural Sensitivity Strategies for Western Technical Communicators

January 28th, 2010

I enjoy working for a company where everyone is on first name terms and you can talk to anyone at any level without having to make an appointment. I would find it very difficult to work in Korea.

Rahul Prabhakar writes:

Koreans place a lot of emphasis on title; it could be said that nowhere in East Asia does title hold more prominence than in Korea. Try addressing a Korean colleague of the same age group but higher designation with his name, and chances are you'll be asked to prefix a title. If you don't use a title to address someone higher in the value chain, Koreans are likely to consider you disrespectful or discourteous.
If the distance between top- and bottom-level organizational hierarchies is wide, technical communicators should resort to formal communication. If the culture encourages a flat organization, the communication automatically becomes less formal. In order to succeed in a Korean company, you must consider the hierarchy between you and the final decision maker. Allow everybody in the middle to give their opinion and be included as much as possible.
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Korean companies don't understand why technical communication is important. For them, it's always an afterthought or an additional burden.

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Getting Things Done: How I Set Priorities

January 11th, 2010

I'm always struggling with the challenge of getting things done, so I read this post on the "Technical Writing Tips" blog with interest.

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@font-face and 15 Free Fonts You Can Use Today

December 21st, 2009

A nicely written explanation of the @font-face CSS method of allow visitors to a web page to use fonts that they don't have installed. The article also has links to a selection of free fonts.

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Access is good

November 30th, 2009

Gordon McLean writes about his company's new community website where their documentation is now all available in HTML format. Sadly this is not publicly visible.

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Acronym Finder (CyberText Newsletter)

August 25th, 2009

The CyberText Newsletter mentions a useful online acronym dictionary. Very handy, although when I looked up HTML just now I was amused that HyperText Markup Language was only second on the list of definitions, with Hotmail first and third place going to: "How To Make Love."

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