April 14th, 2007
After about three weeks down, this website is now available again! The reason for the downtime was that I have switched my ISP from Telewest (now part of Virgin Media) to Sky. The cause for the switch was, initially, that my broadband service from Telewest had been getting worse and worse since about Christmas. I nominally had a 2MB connection, but I was only getting a fraction of that, and working from home had become quite difficult at times, and very frustrating. My dissatisfaction with Telewest turned into real anger after they'd been taken over by Virgin, who announced that they would be dropping Sky One from their cable TV package - meaning we wouldn't see Lost any more.
So I paid my way out of 6 months of remaining contract with Virgin and signed up for a Sky TV, telephone and broadband package. Then the problems started. First we had to get our telephone switched back from Telewest to BT. This should have been a straightforward switch over at the exchange, but the day came for the switch and we lost our telephone connection. It turned out that Telewest had disconnected the BT line, rather than leaving it in place, so we had to get a BT engineer out to fix it. This 2-minute job resulted in a bill for over £200. Fortunately we managed to persuade BT not to charge us this, but we did have the inconvenience of no phone line for a few days.
Then we had a load of hassle getting our Sky TV installed. The engineer, due to turn up between 10 and 1, eventually appeared at 4.15 and on the stroke of 5 announced he had an urgent call from home and had to leave, job unfinished. He also broke the news that, as far as he was concerned we were only getting Sky TV, he knew nothing about broadband. After numerous phone calls to Sky call centres we found out that our area (in Edinburgh, a capital city - not some little village in the Highlands) no longer qualified for the TV/telephone/broadband package, so we'd have to pay an extra £20/month for broadband.
After much hassle and many phone calls we eventually got a satisfactory agreement over the TV, telephone and broadband, but we then had to wait a further 10 days to get the broadband switched on. That day arrived, but unfortunately we still didn't have a modem. Another phone call to the call centre and we found out that, according to Sky, the modem had been delivered and we'd signed for it. They agreed to send us out another one, which arrived a few days later.
That wasn't quite the end of the story though, because what arrived was a nice, white Netgear wireless router. But I'd been expecting a straightforward modem, and a router didn't fit into my existing network architecture because the router prevented my Smoothwall firewall from getting an externally visible IP address. However, we now had an outward internet link.
It's not until your unconnected for a while that you realise how important the internet is.
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